Speaker available for hire, based in Victoria
Martin Grunstein is this country's most in demand speaker on outstanding customer service because of his outstanding results with over 500 Australasian companies across over 100 industries. Grunstein does not hype people up, he teaches practical techniques and how to apply them to your business.
Experience in the real world of business and customer service is evident in Martin Grunstein's presentations. Grunstein studied Psychology and Marketing at University of NSW, then spent four years in sales and marketing with one of Australia's biggest companies, Colgate-Palmolive. In 1985, he set up SUCCESS COMMUNICATIONS and built a following that has made him one of Australia's leading corporate speakers.
But it is not just the business world that has benefited from Martin Grunstein's insights. He has worked with sportsmen at international level in Rugby League, Rugby Union and Soccer. By teaching players how to master the mental side of their game, Grunstein has helped teams go from regularly losing to consistently winning.
To show how people make decisions in the real world you need practical experience and an understanding of motivations. Martin Grunstein has both. His are not textbook presentations - they are based on an understanding of the elements that are unique to each business, and those that are common to all.
Martin Grunstein teaches practical techniques and how to apply them in the business arena. He provides insights into your business in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy.
One of Martin Grunstein's great strengths is his ability to customise his material to the needs and situation of an individual organisation. Martin Grunstein knows that each business is unique, though they all have traits in common.
Corporate testimonials for Martin Grunstein all emphasise the success his involvement brings to a conference or meeting. All his clients agree that Martin Grunstein understands their particular needs and delivers a presentation that is relevant and rewarding.
Most importantly, Martin Grunstein believes that entertainment is the best form of education. In his spare time, he is a professional comedy writer. Martin Grunstein’s keynote presentations and workshops for smaller groups will make you laugh. However, it’s the results you get from the techniques he delivers that will keep you smiling.
Martin Grunstein's keynote presentations and workshops for smaller groups will be a valuable investment for your business. Give Martin Grunstein a brief on your specific industry and organisation and he will customise a presentation on such subjects as:
* How to increase your expectations and results in the next 12 months
* How to make profits in changing times
* How to provide outstanding customer service
Whatever your business, Martin Grunstein will give business a boost. His results speak for themselves.